Shipping & Returns.

Thank you for choosing airewellness.life for your wellness needs. This page outlines our shipping and returns policies to ensure a seamless experience for our valued customers. 

Please read the following information carefully.

Shipping Policy:

  1. Order Processing:

    a. Once your order is placed, we strive to process and ship it within 5-7 business days, excluding weekends and holidays.

    b. Order processing times may vary based on product availability and order volume. We will make every effort to notify you promptly if there are any delays.

  2. Shipping Methods:

    a. We offer standard shipping services to destinations within the United States.

    b. Depending on your location and the shipping option selected at checkout, your order will be shipped via reputable shipping carriers such as UPS or USPS. 

    c. Please note that we do not currently offer international shipping. Our shipping services are limited to addresses within the United States.

  3. Shipping Charges:

    a. Shipping charges are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout.

    b. We may offer free shipping promotions or discounted shipping rates for certain order amounts or promotional periods. Any such promotions will be clearly communicated on our website.

  4. Order Tracking:

    a. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

    b. Please allow some time for the tracking information to update after receiving the tracking number.

Returns and Refunds:

  1. Return Eligibility

    a. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a return within 30 days of receiving your order.

  2. To be eligible for a return, the product must be in its original condition, unopened, and unused. It should be returned in its original packaging with all included accessories and promotional materials.

  3. Return Process:

    a. To initiate a return, please contact our customer support team at hello@airewellness.life within the designated return period. Provide your order details, reason for the return, and any supporting information.

    b. Once your return request is approved, we will provide you with instructions on how to return the product. You will be responsible for the return shipping costs unless the return is due to an error on our part.

  4. Refunds:

    a. Upon receiving and inspecting the returned product, we will process the refund within 5-7 business days.

    b. Refunds will be issued in the original form of payment used during the purchase, unless otherwise agreed upon.

  5. Non-Returnable Items:

    a. For health and safety reasons, certain items are non-returnable & cannot be resold for hygiene reasons.

    b. We will clearly indicate non-returnable items on the product page to avoid any confusion.

Please note that the above policies apply to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their respective shipping and returns policies.

If you have any questions or need further assistance regarding our shipping and returns policies, please contact our customer support team at hello@airewellness.life. We are here to help!